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Services

Maintenance

Delivered by our trained engineers and support staff, Power Backup Services (PBS) offers the most comprehensive and cost-effective service plans available ensuring your power protection systems are expertly maintained on a regular basis and always ready to support your businesses load.


UPS Maintenance Contracts

Flexible, cost effective service solutions with guaranteed response timesCritical power equipment needs routine maintenance inspections to ensure all components are operating at full capacity. An on-going Power Backup Services (PBS) Maintenance program helps ensure optimum system reliability and equipment life. We offer standard or customizable preventive maintenance service plans on all major manufacturers’ brands of UPS equipment.To maximise the reliability of your UPS, a service plan from PBS also ensures critical component degradation is identified and that repairs or replacements are carried out before a fault occurs.  Immediate spares availability is assured through a partnership with the largest technology providers.Our in-house team of field engineers and battery technicians are trained across a multitude of emergency power brands. If your UPS is not listed, we can still protect it, please contact us to find out more.


Flexible, cost effective service solutions for all makes and models of generators.

Once you invest in a Generator you have the peace of mind that you’ll never be without power. But just like a car, backup generators need to be properly maintained to perform as intended. Preventative maintenance is of the utmost importance when it comes to your Generator and Power Backup Services (PBS) is here to provide you with just that.Since generators are usually inoperative for long periods, regular service is needed to ensure that they are fully functional and able to supply power when required. All our service plans offer the flexibility to choose the level of service needed to ensure that risks and costs are minimised. They all provide regular maintenance visits and you can choose the level of response time you need to suit your business requirements.

We offer reliable and efficient support for all makes and models of generators. All our electrical, electro mechanical and electronic engineering are workink for you so that we can confidently deliver the highest level of service at all times.

Batteries

To ensure the integrity of your secure power system is not compromised, Power Backup Services (PBS) provides a comprehensive range of battery services – including battery monitoring, impedance testing, battery replacement and disposal.


UPS Battery Replacement and Upgrade

Batteries are the most important aspect of an uninterruptible power supply. It is the UPS battery that provides the UPS with its power in the event of a mains failure. An old or badly maintained battery set could affect the autonomy time of your uninterruptible power supply and result in a massive problem.

A key benefit of regular UPS battery maintenance is the early detection of weak battery blocks. As they are such a critical part of a power protection system, replacement of weak battery blocks should, therefore, take place before they fail.  If a UPS battery replacement is not purchased, a weak or faulty battery will compromise the integrity of the whole power protection system. Power Backup Services (PBS) supplies and fits replacement batteries, of all types, into all models of UPS and secure power systems.


If you’re operating mission critical systems relying on the protection of a UPS and battery bank, batterymonitoring is essential. It’s about peace of mind – knowing that the batteries are healthy and being constantly monitored. Knowing that everything has been done, to protect your business from the consequences of a power failure.

Using Energbat 3G Wireless you can check the internal resistance, temperature and voltage of every single battery sequentially. Through the Equalisation process, the system corrects the charging voltage operating range. This prevents gassing, dry-out and thermal runaway. The constant monitoring and controlling of the individual charging voltages for each battery guarantees the availability of the battery at all times.

Benefits – Wireless Communication- Easy Installation & Save Cost- Graphic LCD Touch Screen- Real Time Monitoring: Block Voltage, Block Impedance, Temperature, String Voltage & Current- Equalize and Balance Block Voltage- Extend Baterry Life Time- Alarm via Email & Dry Contact- Build in Storage Memory for Battery History Database- Colorful Bar/ Curve Diagrams- User-default Configurations & Deviation Levels- Provides Ethernet / RS-485 for Remote Monitoring


Load bank testing is the provision and connection of an electrical load to a power supply, often a UPS, in order to simulate the client’s load and prove the integrity of the overall system. Load bank testing ascertains the performance of the UPS, and of the entire electrical supply infrastructure including cabling, switchgear, generator and fuses. A load bank can also be used to discharge batteries as an effective, accurately and relatively low cost method of determining battery autonomy.

Load Bank Test Benefits:

Power Backup Services`s planned Load Bank testing is by far the safest way to identify any potential points of failure and ensure that your UPS is fit for purposeTesting can be arranged outside of normal business operating times to minimise disruptionOur Load Bank tests are fully documented and certificated to provide you with the evidence needed to prove that your equipment is fit for purposeOur Engineer will test your entire system providing you with total confidence in your UPS power supply integrity.


Battery Impedance Testing is ideal for situations where you want to avoid any interruption to operations and the costs associated with these interruptions.Battery Impedance Testing consists of non-intrusive testing enabling testing of live working battery systems with no interruption to operations.A battery impedance test is a way of predicting future battery failure.  An electrical current is passed through each battery in turn and a measurement taken.  The internal impedance of each battery is then calculated, logged in a table and plotted on a graph.Over a battery’s life, its internal impedance rises until it reaches a level defined by the battery manufacturer as being critical for that battery type.  The individual battery, or set of batteries, should then be replaced.  By comparing the internal impedance values with the others, and with those obtained at the last site visit, those batteries with rising impedance values can be identified and replaced before complete failure occurs.A report will be provided after the batteries have been tested, to report on the status of the batteries, advising which, if any, will need to be replaced.


If you require removal and disposal of old or recently replaced batteries, Power Backup Services (PBS) will arrange collection and ensure safe and environmentally friendly disposal of any sealed lead acid batteries.

Monitoring

Power Backup Services (PBS) provides a range of remote monitoring and diagnostics services to provide early fault detection and prevention, including Energbat 3G Wireless – the most advanced monitoring product on the market today.


Energbat 3G Wireless battery monitoring

Using Energbat 3G Wireless you can check the internal resistance, temperature and voltage of every single battery sequentially. Through the Equalisation process, the system corrects the charging voltage operating range. This prevents gassing, dry-out and thermal runaway. The constant monitoring and controlling of the individual charging voltages for each battery guarantees the availability of the battery at all times.

Benefits- Wireless Communication- Easy Installation & Save Cost- Graphic LCD Touch Screen- Real Time Monitoring: Block Voltage, Block Impedance, Temperature, String Voltage & Current- Equalize and Balance Block Voltage- Extend Baterry Life Time- Alarm via Email & Dry Contact- Build in Storage Memory for Battery History Database- Colorful Bar/ Curve Diagrams- User-default Configurations & Deviation Levels- Provides Ethernet / RS-485 for Remote Monitoring


We can offer 24-hour remote monitoring service for your UPS systems.Is just like having a ‘virtual’ power engineer on your site 24 hours a day!


A UPS with SNMP capability becomes an intelligent UPS that enable your network users to remote monitor and control your UPS and your site electrical conditions.

Connect UPS directly to your computer network as a network device with Power Backup Services (PBS)`s SNMP solution!

OnSite

From installation and commissioning services, to black building testing and autonomy time assessments – Power Backup Services (PBS) provides a wealth of services to get you started and keep you running.


Site-Survey

Power Backup Services has an experienced team of engineers who are able to provide a free site survey, to offer you a choice of power protection solutions tailored to your requirements and budget.The free survey is offered during normal working hours, and provided our service network covers the site location.A typical UPS site survey will last around 1-2 hours depending on the size of the installation. Full recommendations and quotations will be provided after the survey has been completed.Power Backup Services (PBS) will assess the following areas during the survey:

Load sizePhysical location and environmentSuitability for existing UPS and battery installationDelivery route and logistics requirementsRemote monitoring requirementsOngoing maintenance and technical support requirementsGeneral programme of works and preferred installation timeframe


Both UPS and generators must be properly installed and commissioned to ensure a long and trouble-free working life. Whilst small, less sophisticated UPS systems simply plug into a standard mains socket, larger UPS systems like communication room UPS systems (typically over 3kVA) must be electrically installed and commissioned by skilled and qualified professionals.  Likewise with generators; larger standby generator systems, typically over 10kVA, should be professionally installed and commissioned.  Additionally, a generator must be properly matched with all other power equipment for continuous power to be guaranteed.Our factory trained, highly skilled field-service engineers will commission and test the complete power protection system.  They work in accordance with factory-issued commissioning procedures and written method statements and provide full commissioning certification for warranty validation.


Load bank testing is the provision and connection of an electrical load to a power supply, often a UPS, in order to simulate the client’s load and prove the integrity of the overall system. Load bank testing ascertains the performance of the UPS, and of the entire electrical supply infrastructure including cabling, switchgear, generator and fuses. A load bank can also be used to discharge batteries as an effective, accurately and relatively low cost method of determining battery autonomy.

Load Bank Test Benefits

PBS`s planned Load Bank testing is by far the safest way to identify any potential points of failure and ensure that your UPS is fit for purposeTesting can be arranged outside of normal business operating times to minimise disruptionOur Load Bank tests are fully documented and certificated to provide you with the evidence needed to prove that your equipment is fit for purposeOur Engineer will test your entire system providing you with total confidence in your UPS power supply integrity.


The relocation of a UPS involves the decommissioning, safe transportation and re-commissioning of the UPS and associated batteries. Using trained engineers and our highly experienced logistics team, Power Backup Services can assist in the smooth relocation of your UPS, batteries and electrical switchgear.If you have a requirement to dispose of a UPS, PBS can assist with a wide range of UPS brands.

Using trained engineers and our highly experienced logistics team, we can carry out the disposal of the UPS and associated batteries. Our engineer will ensure that the UPS is safely decommissioned ready for our logistics team to pack and palletise the UPS and batteries for transportation and disposal.

Hire

From 1 kVA of high-quality power to several MVA, Power Backup Services (PBS) can supply almost any need from stock, with the advantage of same day delivery where required.


UPS Hire

Our experienced team is always ready to provide the equipments and power solutions that are easily accessible and affordable to everyone. We offer full turnkey solution for your UPS  power installation. If you are in need of emergency power or need to accomplish a serious project we are able to provide you reliable UPS hire services. Our services run for short, medium and long term rental periods as per your requirements.Power Backup Services offers a complete UPS hire package including the delivery, installation, commissioning & battery build if required, all the way through to the de-commissioning and the removal from a site at the end of the UPS rental period.Don’t know what size UPS you need? Contact us and your enquiry will be answered by our specialist hire team who will listen to your requirements and then advise you on the best, most effective UPS package to meet your power needs.Don’t know what other equipment you need? Our hire team will be able to provide advice on cabling, distribution and any other options you will need based on your requirements.Don’t know how to get it to your site? We will deliver the UPS to your site in advance of your event and collect it once it has ended.Don’t know how to connect it and use it? Our engineers will be able to make all the connections that you need before leaving you with clear guidelines on how to use the UPS.


We can offer temporary power solutions to a wide range of Industrial, Commercial and Construction clients, providing extended run time backup in the event of a fault, power failure or major event.Don’t know what size generator you need? Contact us and your enquiry will be answered by our specialist hire team who will listen to your requirements and then advise you on the best, most effective generator package to meet your power needs.Don’t know what other equipment you need? Our hire team will be able to provide advice on cabling, distribution and any lighting options you will need based on your requirements.Don’t know how to get it to your site? We will deliver the generator to your site in advance of your event and collect it once it has ended.Don’t know how to connect it and use it? Our engineers will be able to make all the connections that you need before leaving you with clear guidelines on how to use the generator.All our generators are regularly serviced, maintained, checked and tested by our highly trained generator engineers prior to delivery to you. We have engineers on call to provide you with an emergency response service.